LAGUNA STAY TERMS & CONDITIONS

To ensure a safe and comfortable stay for all guests, LAGUNA STAY has established the following Terms & Conditions.

Failure to comply with these terms may result in refusal of accommodation or use of the facilities. Guests may also be held responsible for any loss or damage resulting from a violation of these terms.

These Terms & Conditions govern the use of LAGUNA STAY (the “Property”), operated by LAGUNA STAY Co., Ltd. (the “Company”). By using the Property, guests agree to comply with these Terms & Conditions.

ARTICLE 1 — ELIGIBLE GUESTS

The Property may be used by LAGUNA STAY Owners Plan members and their accompanying guests, as well as other guests approved by the Company.

ARTICLE 2 — RESERVATIONS

Reservations must be made in advance using the method specified by the Company.

Requested dates may not be available depending on reservation availability.

ARTICLE 3 — NUMBER OF GUESTS

ARTICLE 4 — CHECK-IN & CHECK-OUT

The number of overnight guests must not exceed the maximum occupancy specified by the Company.

Use of the Property by more than the permitted number of guests is prohibited.

ARTICLE 5 — CANCELLATION

Check-in and check-out times shall be determined separately by the Company.

ARTICLE 6 — PROHIBITED ACTIVITIES

For cancellations made within 7 days of the scheduled stay, or in the event of a no-show without prior notice, a cancellation fee equal to 100% of the accommodation charge will apply.

Any accommodation fees already paid will not be refunded.

ARTICLE 7 — USE OF FACILITIES & EQUIPMENT

Guests must not engage in any of the following:

Any activity that violates laws, regulations, or public order and morals.
Bringing hazardous materials or animals onto the Property.
Damaging or defacing the Property, its facilities, equipment, or furnishings.
Bringing firearms, swords, illegal drugs, stimulants, or any other items prohibited by law onto the Property. Photography in public areas of the Property without prior permission is prohibited, as is the commercial use of photographs taken on the Property.
Conduct that may disturb or inconvenience others, including loud conversations or phone calls and inappropriate use of mobile phones, karaoke equipment, or the rooftop area.
Leaving the guest room while wearing bathrobes, slippers, or similar indoor attire.
Conducting business activities or using the Property for commercial purposes without prior permission from the Company.
Any other activity deemed inappropriate by the Company.

ARTICLE 8 — SUSPENSION OF USE

Guests must use all facilities, equipment, and furnishings appropriately.

If any facility, equipment, or furnishing is damaged intentionally or through negligence, the guest may be required to pay the associated repair or replacement costs.

ARTICLE 9 — UNAVAILABILITY OF THE PROPERTY

If a guest violates these Terms & Conditions, the Company may suspend or terminate the guest’s use of the Property.

ARTICLE 10 — SPECIAL CLEANING FEES

If the Property becomes unavailable due to equipment failure, an accident, or other circumstances related to the management of the Property, the Company will arrange alternative accommodation of a comparable standard.

In such cases, the Company shall be deemed to have fulfilled its obligations by providing alternative accommodation, and the guest shall make no further claim for compensation or damages in connection with the inability to use the Property.

ARTICLE 11 — HANDLING OF PERSONAL INFORMATION

If staining, damage, odors, or other conditions caused intentionally or through negligence require cleaning beyond normal housekeeping, the Company may charge a special cleaning fee of ¥30,000.

If additional cleaning or repair costs are incurred depending on the extent of the damage or contamination, the Company may charge the guest for those additional costs.

ARTICLE 12 — CHANGES TO THESE TERMS

Personal information obtained in connection with the use of the Property will be used only to the extent necessary for reservation management, identity verification, guest communications, and other purposes required for the operation of the Property.

Except where required by law, the Company will not provide personal information to third parties without the guest’s consent.

The Company may revise these Terms & Conditions as necessary.

LAGUNA STAY Co., Ltd.

3F, PRIME BLD 02 Shimotori
2-5-18 Shimotori, Chuo-ku
Kumamoto City, Kumamoto 860-0807, Japan

MAIL：LAGUNA_STAY@outlook.jp
TEL：096-245-8733